FAQS

Frequently Asked Questions (FAQs) – ILBIS WEAR

1. What is ILBIS WEAR?

ILBIS WEAR is a premium online store specializing in stylish and high-quality T-shirts. We are dedicated to providing comfortable, trendy, and affordable clothing for everyday wear.

2. Where are you located?

We are based in [Rawalpindi/ Pakistan], and we operate exclusively online through our Shopify store.

3. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping fees and delivery times vary depending on the destination.

4. How long will it take to receive my order?

• Local Orders: Typically delivered within 2–4 business days.

• Remote Location Orders: May take 3–6 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order directly on our website or through the shipping provider’s site.

6. What payment methods do you accept?

We accept major payment methods including:

• Cash On Delivery

• Easypaisa  +92 333 3968656

• JazzCash   +92 333 3968656

• SadaPay    +92 333 3968656

• Bank Transfers (local options where applicable)

7. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us within 12 hours of placing the order. Once the order has been processed, we may not be able to make changes.

8. What is your return and exchange policy?

• We accept returns and exchanges within 7 days of delivery.

• Items must be unused, unwashed, and in original packaging.

• Please contact our support team before sending the item back.

• Refunds will be issued once we receive and inspect the item.

9. Do you offer size guides?

Yes, each product page includes a detailed size chart to help you find the perfect fit. If you need further assistance, feel free to contact us.

10. My item is damaged or incorrect. What should I do?

We're sorry for the inconvenience! Please contact us immediately with photos of the item, and we will resolve the issue as quickly as possible.

11. How can I contact ILBIS WEAR?

You can reach us through:

• Email: zainulabidin5002@gmail.com

• Instagram: @ilbiswear

• Contact Form: Available on our website’s "Contact Us" page